Introduction to Probability and Statistics for Science, Engineering, and Finance

DESCRIPTION

Integrating interesting and widely used concepts of financial engineering into traditional statistics courses, Introduction to Probability and Statistics for Science, Engineering, and Finance illustrates the role and scope of statistics and probability in various fields.

The text first introduces the basics needed to understand and create tables and graphs produced by standard statistical software packages, such as Minitab, SAS, and JMP. It then takes students through the traditional topics of a first course in statistics. Novel features include:

Applications of standard statistical concepts and methods to the analysis and interpretation of financial data, such as risks and returns

Cox–Ross–Rubinstein (CRR) model, also called the binomial lattice model, of stock price fluctuations

An application of the central limit theorem to the CRR model that yields the lognormal distribution for stock prices and the famous Black–Scholes option pricing formula

An introduction to modern portfolio theory

Mean-standard deviation diagram of a collection of portfolios

Computing a stock’s betavia simple linear regression

As soon as he develops the statistical concepts, the author presents applications to engineering, such as queuing theory, reliability theory, and acceptance sampling; computer science; public health; and finance. Using both statistical software packages and scientific calculators, he reinforces fundamental concepts with numerous examples.

Call Number: QA 273 .R67 2009

Availability: Siti Hasmah Digital Library (Cyberjaya Campus)

Customer Service: Career Success through customer loyalty

DESCRIPTION

Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company’s ration of promoters, or Net Promoter Score. Throughout the text, there is an emphasis on exceeding customer expectations and translating customer loyalty into personal and corporate success.

New to this Edition

New! In this updated edition readers will learn:

• Specific behaviors that engage customers
• How to create web sites, email, and messages that delight customers
• Tools for dealing with and recovering unhappy customers
• Ways to exceed expectations in value, information, convenience, and timing
• Skills for managing others in the pursuit of service excellence
• Future directions in customer service and more!

New! A greater emphasis on loyalty-and the latest techniques such as the Net Promoter Score, exceeding expectations, customer-friendly technology etc.

• Discusses ways to measure ongoing customer loyalty.
• Examines how loyalty translates to business growth and development through recommendations, referrals and promotions.

New! Self-evaluations and test questions-reinforce learning.

• Contains a variety of materials such as: summary, key terms and concepts, self-test questions, and application activities.
• Helps readers comprehend and retain chapter material

Call number : HF 5415.5 T55 2008

Location: Siti Hasmah Digital Library (Cyberjaya Campus)

* Kindly check the availability of the book through the GEOWEB

Understanding the Knowledgeable Organization: Nurturing Knowledge Competence

Description

Understanding the Knowledgeable Organization looks at what it means to be a ‘knowledgeable organization’ by exploring six key areas that significantly affect an organization’s ability to turn knowledge resources into real value and to operate efficiently. Unlike many others, this book combines conceptual understanding with practical application, and shows how the different aspects of the subject relate to one another. The authors use explicit links to other business and management studies subject areas, and present a holistic understanding of the subject area, exploring the wide range of tools and techniques available and showing clearly the interdependencies throughout the subject area.

Features

• Provides a balanced and comprehensive picture of the subject, without over simplifying the key ideas.
• Uses a wide range of illustrations and examples, allowing students to see the relevance of the subject and how it can make a difference in organizations.
• Explicitly highlights the inherent problems in the subject area, and provides a way of understanding them and overcoming them.
• Each chapter follows a consistent pedagogical structure and uses navigation features that explicitly show the interrelations in the subject area.
• Central concepts are brought together in the final chapter showing how the six competencies can be integrated, and are illustrated by an extensive case study.

Review

“This remarkable book brings order to a very complex topic. I found that it brought into focus many things I intuitively knew and the structure made it accessible at many different levels. Uniquely, it is both a practical handbook and an academic treatise.”

Professor Richard Potter Chief Knowledge Officer, QinetiQ

“This is a book which combines both excellent insight with practical application. It is a work suitable for both the reader who seeks intellectual stimulation and the practitioner who strives to bring change to their own organisation”

Philip Ramsell Group Knowledge Manager Abbey National

Call Number: HD 30.2 .M33 2004

Location: Siti Hasmah Digital Library (Cyberjaya Campus)

* Kindly check the availability (status) of the book through GEOWEB